What should be a priority when dealing with a potentially disruptive passenger?

When dealing with a potentially disruptive passenger, ensuring the safety and order of the flight is paramount. The primary responsibility of airline crew members is to maintain a safe environment for all passengers and crew on board. Disruptive behavior can escalate quickly and may pose a threat to the safety of the flight. Addressing the situation calmly and effectively is vital to prevent further escalation and to protect the well-being of everyone on board.

Focusing on safety ensures that crew members can manage the situation in a way that minimizes risk, including potential harm to themselves or others. In any scenario involving a disruptive passenger, efforts to maintain order and safety must take precedence over other considerations, such as customer loyalty or compensation discussions.